Before trying to contact us please see if your question is answered below
Also see our Comments on Color Selecting

1. Do you carry latex balloons?

   Yes, in fact all of our balloons are helium-quality latex.

2. Do you carry non-latex balloons?

   No, all of our balloons are helium-quality latex.

3. Are your balloons helium quality?

   Yes, in fact all of our balloons are helium quality latex.

4. Are your balloons biodegradable?

   Our latex balloons are totally biodegradable - and the only type of balloon used in a professionally-produced mass release events. A latex balloon?s molecular structure begins breaking down with inflation and gathers momentum when exposed to sunlight and the atmosphere. Within three hours, most latex balloons released into the atmosphere rise to approximately five miles, begin to oxidize, freeze and shatter into spaghetti-like pieces. Once on the ground gases and microorganisms attack the latex, continuing the natural decomposition process - even in the dark. Studies indicate the rate of decomposition is about the same rate as an oak leaf (6 months).

5. I just received my crystal balloons, and it looks like there's only a lot of blacks and browns. Where are all the colors this isn't what I ordered?

   Crystal balloons, by their nature, will seem very dark and dull when un-inflated. In fact teal, purple, burgundy, navy blue, aqua marine etc will all look brown or black. However, once inflated, the many bright colors that are displayed on our website will appear. If you are discouraged with your dark, dull balloons, please inflate them first and then we know you will be more than satisfied with the wonderful array of colors!

6. How long will my balloons Fly and How much Helium will it take to fill them?

   See Helium Usage/Flying Time

7. Our balloons are popping what is the problem?

   When buying balloons, it should be noted that the balloon will fill to a full diameter but it is not recommended. It should also be noted that helium with expand as the temperature goes up. When using balloons outside temperature changes must be considered. In most places in the US morning temperatures compared to afternoon temperatures can vary as much as 20-25 degrees. To guard against premature rupture on days when you expect a large temperature change going from warm in the mornings to hot in the afternoon it is recommended that you fill balloons to 70-80% of capacity to allow for expansion.

8. Our balloons don?t stay up or fly as long as we would like, what can we do to extend flying time?

   Click on this link ULTRA HI-FLOAT to see our product which increases the average float time of latex balloons by 25 times.

9. What is the standard procedure of filling up large or jumbo balloons?

   See Helpful Hints for Inflating Jumbo Balloons

10. Can you send me a catalog of all the products you offer?

    This is an internet company please do not request a catalog for we have no catalogs to mail. Our products are listed on the website and that is the product we carry. We deal in high volume balloon sales and do not have specialty type balloon products. If you are looking for a particular balloon and it is not listed on our website we do not carry it. Please do not request a catalog or pricing as it is on our website and these emails will not be responded to. We do have many more accessories such as portable refillable tanks, ribbon holders, varying regulators and such and we will handle these requests and pricing on a one on one basis. To view our complete line of accessories click on this link This will open a pdf file which contains the accessories we distribute. To get a quote on any of these items make sure you include the part # you want pricing on in your request.

11. I am interested in an item that is not on your website. Do you carry it?

    This is an internet company please do not request a catalog for we have no catalogs to mail. Our products are listed on the website and that is the product we carry. We deal in high volume balloon sales and do not have specialty type balloon products. If you are looking for a particular balloon and it is not listed on our website we do not carry it. Please do not request a catalog or pricing as it is on our website and these emails will not be responded to. We do have many more accessories such as portable refillable tanks, ribbon holders, varying regulators and such and we will handle these requests and pricing on a one on one basis. To view our complete line of accessories click on this link. This will open a pdf file which contains the accessories we distribute. To get a quote on any of these items make sure you include the part # you want pricing on in your request.

12. How long does it take to ship to ________?

    Click on this link View Shipping Time Estimate and then see where you are on the map and what color designation you have then look at the key bottom right for how many days shipping it will take if you choose standard ground. This link can also be found on our shipping page as well.

13. How much does shipping cost?

    We have several different shipping options, when you go to our shipping page you will see all of them. Each choice is a link to UPS which explains in detail what each choice is and how it is different from other choices shown. Feel free to click on any or all of them to read which choice is best for you.

    1. Choose the items you would like to purchase, and place them in your shopping cart.
    2. Proceed to checkout, and put in your shipping/contact information. Don?t worry, YOU HAVE NOT PAID YET.
    3. Continue to the shipping options page. Here you can select which type of shipping you prefer, along with the respective amount it will cost you.
    4. You can also view how long standard ground will take and choose any other options to speed up the delivery. See link View Shipping Time Estimate for outbound ground map right under Standard Ground check box.


14. If I place my order today, can I be sure to receive it by ________?

    The answer is most likely YES! If you follow all directions properly and you choose the proper freight choice based on the outbound map (see #9) and you get your order in before that days deadline and as long as there is not a UPS failure you should receive your order based on the outbound map. All "Air" orders placed prior to 11:00 a.m. CST will usually ship that same day (assuming all items are in-stock.) Sometimes we receive so many orders that we may take an additional day to process your order. Please note in comment section if we need to get the order out that day.
    
    When choosing a shipping method....
    Delivery times are calculated in business days. Weekends, holidays and the day of shipment does not count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival will be the following Tuesday.)
    
    (Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.)
    
    * Please note that pick-ups are Mon-Fri only.
    
    Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
    
    UPS will not ship to PO Boxes, please use a physical street address. If you are in a strip mall or apartment complex, make sure you have your suite or apartment # as a line on your address.
    
    Orders that are refused or can't be delivered because of invalid addresses will be refunded full amount less shipping amount on order doubled (which compensates for freight out and freight back), and less 25% restocking fee.
    
    Orders returned for any reason will be refunded full amount less original shipping amount on order, less 25% restocking fee for all product that is unused, unopened and undamaged.
    
    Defective merchandise or product sent in error will be replaced without any cost to the customer. Replacement will be made only after we receive such product back and or verify the stated defects or shipment error. For more detail click on the Shipping and Returns tab on the left Margin.
    
    Orders shipped via UPS are subject "Terms and Conditions of Service" as detailed on UPS.com.

15. I plan on placing a large order can you provide me a few free samples?

    Due to the fact that we are constantly checking the quality of our balloons and the fact that we are a wholesaler with thousands of customers who would bring it to our attention if there were a quality problem and the fact that our balloons are so competitively priced, it just doesn't make sense economically or as a matter of efficiency to send out samples. If you truly feel you need a sample before placing a large order, please order a bag or two and test the product, otherwise take a chance as thousands of satisfied customers before have done and you will realize that our reputation and expertise in the field of balloons assures you that you will be getting a great product.

Buy with Confidence!!!

WITH OUR OUTSTANDING PRICES YOU MIGHT QUESTION THE QUALITY OF OUR BALLOONS, REST ASSURED AND BUY WITH CONFIDENCE, OUR BUSINESS IS BALLOONS, OUR PRIMARY GOAL IS TO HAVE THE HIGHEST QUALITY BALLOONS AT THE MOST ECONOMICAL PRICE. OUR BALLOONS ARE CONSTANTLY BEING EVALUATED FOR QUALITY AND PRICE AND WE ONLY BUY AND SELL WHAT PASSES OUR RIGID STANDARDS OF A GREAT QUALITY BALLOON.

Buy with confidence! We have been in the supply business since 1976. Your orders will be filled fast and efficiently. Your Privacy and transactions are kept private and secure.

17. Can I just e-mail you my order instead of using your website?

    No, Our ordering system is currently the most efficient for both us and the customer. Please use the order procedure provided on our website.

18. I don?t see a phone number; is there one I can reach you at?

    Because we are an internet company, we prefer to do business only through the internet and by e-mail. We find this method to be the most efficient. Please use the order procedure provided on our website and if you should need to contact us use the contact form page under contacts.

19. I want to place an order. Can you call me?

    Because we are an internet company, we prefer to do business only through the internet and by e-mail. We find this method to be the most efficient. Please use the order procedure provided on our website and If you feel you just have to talk to a representative first send an email using the contact us tab here and make sure you include your home phone, business phone and cell phone number so we for sure can get back to you also include a desired time of the day CST for a call back and please make sure you are clear on what your question is and why we need to call. Contact Us
    
    

    For our larger repeat business accounts $1000.00+ we do provide direct sales phone number and a personal representative and credit card information is kept on file.

20. If you didn't find your answer here please Contact Us

Comments on Colors?

Sometimes it is hard to tell colors by looking at a color chart, what are the differences of the different shades?

First you should always start by looking at the color chart. We try our best to make our color chart represent the color you are going to get but this is not guaranteed due to multiple vendors and each customer having their own opinion and judgment of colors.

As an added assistance to our color chart we blew up each color and put them side by side and these descriptions may add to your color selection choice. All descriptions are with the balloon filled to capacity.

Definition of Translucent: permitting light to pass through but diffusing it so that persons, objects, etc., on the opposite side are not clearly visible.

Definition of Crystal: Jewel Tone something resembling a jewel in appearance, ornamental effect, or the like, as a star, clear, transparent resembling ice, a high degree of brilliance.