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Information |
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| Shipping & Returns |
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Q) When are orders shipped?
A) After payments for orders are received and verified, your order will be processed. Processing will usually take place the day of order but can take longer because of chosen payment methods, stock shortages etc (read below) . After processing is complete, your order will be shipped to you. If you are using pay pal and choose E Check this can add as much as a four day delay to the shipment of the order.
How long does it take to ship to ________?
Click on this link View Shipping Time Estimate and then see where you are on the map and what color designation you have then look at the key bottom right for how many days shipping it will take if you choose standard ground. This link can also be found on our shipping page as well.
How much does shipping cost?
We have several different shipping options, when you go to our shipping page you will see all of them. Each choice is a link to UPS which explains in detail what each choice is and how it is different from other choices shown. Feel free to click on any or all of them to read which choice is best for you.
- Choose the items you would like to purchase, and place them in your shopping cart.
- Proceed to checkout, and put in your shipping/contact information. Don?t worry, YOU HAVE NOT PAID YET.
- Continue to the shipping options page. Here you can select which type of shipping you prefer, along with the respective amount it will cost you.
- You can also view how long standard ground will take and choose any other options to speed up the delivery. See link View Shipping Time Estimate for outbound ground map right under Standard Ground check box.
If I place my order today, can I be sure to receive it by ________?
The answer is most likely YES! If you follow all directions properly and you choose the proper freight choice based on the outbound map View Shipping Time Estimate and you get your order in before that days deadline and as long as there is not a UPS failure you should receive your order based on the outbound map. All orders placed prior to 11:00 a.m. CST will usually ship that same day (assuming all items are in-stock.) Sometimes we receive so many orders that we may take an additional day to process your order. Please note in comment section if we need to get the order out that day ESPECIALLY if it is close to 11:00 a.m. CST.
When choosing a shipping method....
Delivery times are calculated in business days. Weekends, holidays and the day of shipment does not count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival will be the following Tuesday.)
(Any order placed after 11:00 a.m. will be shipped the following non-holiday weekday.)
(THE ORDER DEADLINE FOR THAT DAYS SHIPPING, 11:00 a.m. CST MUST BE CONSIDERED WHEN CHOOSING A SHIPPING METHOD, IF ORDER PLACED AFTER 11:00 a.m. CST YOU MUST REALIZE ACTUAL SHIPPING WILL TAKE PLACE THE FOLLOWING DAY AND SHIP METHOD CHOSEN SHOULD REFLECT THIS)
* Please note that pick-ups are Mon-Fri only.
Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
UPS will not ship to PO Boxes, please use a physical street address. If you are in a strip mall or apartment complex, make sure you have your suite or apartment # as a line on your address.
Orders that are refused or can't be delivered because of invalid addresses will be refunded full amount less shipping amount on order doubled (which compensates for freight out and freight back), and less 25% restocking fee.
Orders returned for any reason will be refunded full amount less original shipping amount on order, less 25% restocking fee for all product that is unused, unopened and undamaged.
Orders shipped via UPS are subject "Terms and Conditions of Service" as detailed on UPS.com.
Q) Do you ship Internationally?
A) We only ship within the Continental United States, Alaska, Hawaii and Canada and any (U.S. Commonwealths/Territories: American Samoa, Baker Island, Howland Island, Guam, Jarvis Island, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Palau, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands (St. Croix, St. John and St. Thomas), and Wake Island (freight to be quoted on a per order basis for these destinations)) at this time.
Q) How can I have a product Returned?
A) You may return a product within 30 days of the shipping date. Click on the Contact Us link (Located in the Information section of the page) or email us at orders@wholesaleballoonsupplies.com to submit your request to return a product. Make sure you have the Order Number, Product Model Number, reason for return, and if it is a replacement or a credit. A Return Authorization Number (RMA) with return instructions will be sent out to you via e-mail.
You can receive a refund for any product if 1) the wrong product was shipped or 2) the product shipped is defective in any way. Defective merchandise or product sent in error will be replaced without any cost to the customer. Replacement will be made only after we receive such product back and or verify the stated defects or shipment error.
If you have received a different product than what was initially purchased, the item must be returned with the following:
- All original contents (product, manuals, instructions, etc.).
- Original packaging in new and unopened condition.
- Original invoice or receipt.
Once you receive the RMA information you can return the product according to the return information for a full refund less any restocking fees and shipping, depending on the return.
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